From extremely happy, to totally disgusted

Afrihost used to be a good company to work with. I even recommended them to friends and colleagues. Unfortunately things have gone from bad to worse, to atrocious, to diabolical.

My complaints are as follows:

1. There is simply no service given by Afrihost anymore. I used to find the service excellent and used to recommend Afrihost to other people. Now I am in the process of moving away from Afrihost. 2. The blatant lies by their staff is intolerable and inexcusable. I have proof of these repeated lies. For example, Adrian telling me on Friday 12 January 2018 at 13h23 that I was up and running (which I clearly wasn’t) and then for your Phiwe to confirm on Saturday 13 January 2018 that I was down at 10.30 am on 12 January. The 2 events are totally and utterly mutually exclusive. Can I have been up and not up at the same time? The lies from Afrihosts support staff is also intolerable. For example, Lunga who works in adsl department told me he would get someone from fiber department to call me back at around 16h04 on 12 January 2018. This never happened. Then I got hold of Mpumi at 16h36 and she also worked in adsl and undertook to get someone from fiber to get hold of me. This never happened. 2 lies. Then at around 10.30 pm someone else called me in response to my about 10th sms for help and he also undertook to get someone to call me back within 10 minutes. That is around 16 hours ago. Not so much as a whisper. More lies. 3. Then to accounts. I get billed even when I don’t have a service. This is, in my simple language, what I call ***** and I don’t take kindly to it. 4. Then all my requests for a manager to call me proves an impossibility. In fact, I have my doubts as to whether Afrihost still is in business.

The list goes on and on.

I am not in the process of moving away from Afrihost since I can't tolerate a clearly ********* and dishonest company. It appears that the dishonesty in entrenched in the culture of the company.