From dissappointed to angry

Dear Afrihost,

I have been an Afrihost customer for many years and have always been satisfied with your service. However, I am writing to express my extreme disappointment and frustration with the current situation regarding my fibre line activation.

On May 22, 2024, I submitted a migration request for my service. Since moving into my new residence, I have been attempting to activate the fibre line. Despite a visit from Vumatel on 3rd June, 2024 and confirmation that they had taken pictures of the MAC address, I have not been able to activate my service.

I have been in near daily contact with Afrihost via phone, chat, and email, but I continue to receive the same generic responses without any progress. I am concerned that my requests are not being escalated properly, as I continue to be told that the issue is being resolved within 24 hours.

This delay is causing significant financial and workflow inconvenience. I have been relying on expensive cellular data for almost half a month, and I am worried that this situation will continue indefinitely.

I request a definitive timeline for when my fibre service will be activated. I need a clear understanding of what steps are being taken to resolve this issue and a commitment to a solution.

Please see latest ticket numbers: 1) [#TZC-***0]: Fibre Activation escalation 2) Escalation ref: BIP-***3 3) ***0 from AfriHost , that was lodged with Vuma

Also according to my latest invoice I am still paying for the fibre my previous address? *** What the heck?

Thank you for your time and attention to this matter. I hope that you will take my concerns seriously and work to resolve this issue promptly.

Sincerely, Brian Account A***2