From Brilliant to Extremely Bad

Hi .I would to start by saying afrihost was one of the best customer service experience I have ever received before. However that has changed very recently. I ordered a Fixed wireless package for my mother on 05/12/2017. Payment details verified 07/12/2017. There was a backorder due to stock shortage. I understand that.then on 12/12/2017 the package was en-route. We have been waiting patiently for this delivery. On the 19/12/17 my mother received a sms stating the package will be delivered the during the day. So she stayed home the whole day waiting. She received a sms in the afternoon of 19/12/2017 stating the package could not be delivered, for reasons unknown. I then contacted afrihost trying to find out what's going on. First reply for afrihost was that the package was on backorder and I should be patient. This was shocking to me as the package was supposed to be delivered. I then received a email asking me for the account details. I sent that .. They then rescheduled a delivery for the next day.the exact same thing happened on the 20/12/2017.package could not be deliver.This morning the 21/12/2017.i emailed afrihost again asking for the courier company details so that I can contact them and collect the package from them.

Still no reply.not even a reschedule this time.

PLEASE help!!! I feel sooo damn helpless Hendrik Smit