From best ISP to worst ISP

<p>I've been a loyal Afrihost client for years, never had an issue, this year was a different story.</p> <p> </p> <p>I've been happily using 20mb VDSL, then one day I was only getting 8mb. After weeks I find out eventually that they moved me to 8mb ADSL(WITHOUT my consent), I questioned why, no one could answer me. I asked to be moved back to 20mb VDSL, this was in October and nothing has been done to this day. I was billed for 20mb for 2 months while they migrated me down to 8mb of which they havent refunded me for overcharging.</p> <p> </p> <p>I have contacted them countless times with no resolution, no one gives me feedback, I've always been the one to initiate the contact, they keep saying someone will call me back. No one ever has. The last straw was when they promised a manager will call me and guess what?..........1 week no phone call. I'm highly dissapointed and actually disgusted by their client services, if I'm being treated this way I shudder to imagine how you treat your other clients.</p> <p> </p> <p>You've lost a client today, I may just be another number, another stat in your books but you forget that its us little guys that made your company, that trusted your brand! You as a company FAIL miserably at customer service, your service staff are completely untrained to deal with any form of difficult situation and you as a company have lost my trust...</p>