FREE GIFT from Afrihost that become a NIGHTMARE

I have a serious issue on my hands. I have not had a signal on my phone and the line has been dead since porting to Afrihost on 13 Feb 20244. 10 days!! it is now month's end and I need my phone to access OTP's to ensure payments are processed. Plus, people are trying to get hold of me.

I am on whatsapp agent help for hours on end telling the same story. I was told by an agent on the 20th Feb she had escalated the issue, only to find out today she had NOT. They blame the customer when they don't know whats going on with Air Mobile. Surely if you are launching something innovative in your business the onus on you to to guide peole through the process which means traning the agents to know what is going on.

I am not able to port back out to MTB by law so I am trapped with Afrihost - with no phone signal and agents who have no idea what's going on and make stuff up. This is after spending hours with them on calls. Shocking really. Don't be so bold as to get people ensnared in your 'FREE' test Offering and then leave them high and dry when you don't have the capacity to support it. It has come at a great cost to me.