"Free" Fibre installation

My endless struggle began on 18 July when I app**** for the "Free" Fibre installation after my mailbox was flooded with these mails from Gian at Afihost. I decided to take up the offer on the "free" installation and app**** online via Vumatel. Where the website stated Installation: Included and activation: Included.

After a long struggle the installation was completed on 12 August and after numerous to fibrehoods, Vumatel and Afrihost the connection was eventually activated on 22 August.

This morning, to my surprize I got an invoice from Afrihost stating installation costs R1998.00. Thinking this might be an admin error I phoned Afrihost this morning and spoke to yet another "willing" call centre agent who put me on hold for almost 15 minutes after I explained my query. I decided to drop the call and phone back. I spoke to Ed who advised me that the promotion was only applicable to openserve. My wife checked her mails and a mail from Gian on 2 August regarding the "free" installation. According to Afrihost I cancelled the installation through Vumatel and app**** at Fibrehoods??? Where did I ever request it to be cancelled? Please send me the recording for that request.

I would highly suggest you waive the installation fees immediately and send me the correct invoice or cancel the whole subscription and come remove the whole installation from my house or ignore my complaint and bill me for the full installation cost and we will see what the Consumer Protection Act says about this, as well as the false advertising.