BP
Belinda P

1 reviews | Active since Feb 2023

30 Mar 2023, 22:43

FREAKIN ****NDOUS SERVICE FROM AFRIHOST

@afrihost.com I thought Telkom had issues, but I am so disappointed with Afrihost. After going offline on Saturday night (25 March 2023) at around 22:00, it has been a continuous uphill battle to set up the wi fi so that I can connect to multiple devices. After numerous whats apps and call backs, I was eventually assisted today, 30 March 2023 and after sitting on the phone for 2 hours and 40 minutes the problem was eventually resolved. All is well, but half an hour later, I'm back to square one! No internet connection and it's not connecting to multiple devices! I request another call me back and the person who phoned me back was not interested in helping at all. 40 minutes later, nothing is resolved and I'm told, like numerous other times that my ISP*** has been escalated to @Vumatel and will take 1 to 24 hours to be resolved. I was told this exact same thing on Sunday, 26 March 2023 and still to today, the same issue! I am beyond frustrated and asked for the supervisor. I was told that he was not available, but I can email him at ***. I asked for him to please phone me back and surprise, surprise, no call back. I have also emailed him and also surprise, surprise, no email sent back to me. I am truly disappointed and frustrated in the service of a supposedly reputable company. Very disgusted!

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