Formal Complaint Regarding Unfair Debit Order Charges and Account Handling

I am writing to formally raise a serious concern regarding the way my account is being managed, specifically around the R50 fee per failed debit order, and the R100 charge I incurred this month. These costs are excessive, unreasonable, and not in line with fair business practice.

I am also extremely dissatisfied with the following:

The debit order is consistently processed on the 3rd of every month, clearly to avoid bank charges on your side, without any flexibility for customers who may receive their income later.

Despite numerous issues, you refuse to remove my banking details from your systems, which is a major red flag and potentially a violation of consumer rights.

These practices are not just inconvenient — they are beginning to feel exploitative, especially during tough financial times.

I was initially drawn to your service based on the promise of affordability and good support, but this experience has been nothing short of a financial burden. If this situation is not rectified — including a review of the excessive bounce fees and an option to manage my own payment method — I will be forced to take my business elsewhere.

I would appreciate a response within 5 business days, along with confirmation that my account will be handled fairly going forward.