Formal Complaint regarding no internet service from Afrihost

Dear Sir/Madam I would like to formally lodge a complaint regarding the unsatisfactory service we have been recieving from Afrihost. For the past 3 weeks we had no internet after the fibre cable was damaged and restored after only 2 weeks. This has significantly affected our household to carry out daily activities for the past 3 weeks.

Despite reporting these issues on multiple occasions, the problem remains unresolved. I am particularly concerned about the ineffective technical support.

As a paying customer i expect reliable service in line with the term of our agreement. I will have no choice to consider alternative service providers.

Yours Faithful Mrs. L. Y. Roberts *** Ref no. SR***