Formal complaint raised

am deeply disappointed with the shocking service from Afrihost. Our fiber line has been completely unusable since Sunday, 1 November. We are caught in a ridiculous finger-pointing loop: Vumatel states a *** configuration must be done by Afrihost, while Afrihost agents claim Vumatel must do it. On Tuesday, a Vumatel technician came out, changed the router, and confirmed the physical line is perfect—stating the issue is 100% on Afrihost's network configuration side. Because Afrihost cannot fix this basic routing issue, I was forced to log a cancellation, only to find out they are holding my line hostage until 30 November. They expect me to stay offline for a full month while paying for a dead service. Due to this incompetence, my partner and I have had to deplete our mobile data and drive into the office just to work, costing us R1,000 in data and petrol out of pocket. I demand that Afrihost Management either manually fix my Wi-Fi configuration immediately today, or waive the 30-day notice and release my Vumatel line right now so I can switch providers. I also demand a full credit for November and R1,000 compensation for the financial damages their failure has caused us.