For 10 days my line hasn't been fixed!!!

Issued a fault with my line on 7 March<br> It's now 17 March and still no fix!<br> <br> Been having the same problem for months now - have done multiple line tests, traceroutes etc.<br> Seems to be a problem with the Telkom exchange but all Afrihost can do is log a fault?<br> <br> Why the hell am I paying Afrihost to \manage\" my line.<br> <br> Please take a look at the history of my support tickets and see if I am being unreasonable.<br> <br> Not paying my account until I am satisfied the fault is fixed! Afrihost can take this up with Telkom if it's their fault but in my eyes if I am paying Afrihost for my adsl line they need to get this fixed ASAP!!!"