Fixed Wireless Internet still not working???

I ordered my fixed wireless internet on the 10th of October, I FINALLY received my router and sim on the 1st of November.

Well 48 hours passed and I'm still not able to connect to the internet, the mode light on my router stays red.

I called 4 times now with the following results:

- 1st call: I was told that my internet will take up to 48 hours to connect.

- 2nd call: I was told that I now have to submit my ID online in order for them to activate my account (wich nobody notified me to do).

- 3rd call: Person told me that everything seems fine on his side and that he will call RAIN and get back to me within 30 min. (he never came back to me)

- 4th call: Person told me that my area is covered but my house looks like its not covered, he told me to try to connect at a friends house, so I took it to a friends house who is fully covered on your map, same thing happend, red mode light, so I took it with me to work this morning which is also fully covered, still no luck.

I've tried your LIVE chat about more than 10 times, but they are not helpful at all.

I've never experienced bad service like this, not even from Telkom (WHICH IS SAYING ALOT).

If you are not going to help me or show some effort to try and fix this problem, please advise me on how to cancel this product and give me a FULL refund?