Fixed Wireless Internet Nightmare - By Afrihost

After two months of struggling to get a replacement sim card for a service, I couldn't use they tell me its not possible and if I cancel there is a R999 cancellation fee. Then I order a new one and wait forever for them to deliver, reach out to them with a question and this happens...

Is there any possible way we can speed up the activation of my simcard. The delivery took very long and I really need to be able to work this weekend.rn

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Boston. R has joined the chat.

Boston. R: Welcome to Afrihost LiveChat :) How are you

Me: Im well thanks and you

Boston. R: I am good thank you what is the domain you are getting the bouce back on and what is the bounce back error message?

Boston. R: apologies that was for another client

Me: I was just about to say haha

Boston. R: I will check and see if we can aget you activated before the 48 hyours

Boston. R: Sorry we have extra chats today to keep up with all the work coming in so we are jumping between different clients it is a mad house today:D

Me: That would be amazing.

Me: Yip, tried calling and there was 48 people in queue

ahead of me last night.

Boston. R: Yeah we are super busy with the fixed wireless offerings and the Fibre it is keeping us very busy

Boston. R: is this for the 55gig package I see and then there is another 120gig that shows it is not activated yet

Me: The 55GB should be cancelled or on its way to being cancelled. The simcard never worked and support told me it can't be replaced.

So I ordered the 120GB. I have the simcard for that one and hope that this one will work.

Boston. R: Alright thyen awesome then I am on the correct package

Me: :)

Boston. R: and the light on the device is it burning red?

Me: That is correct yes.

Me: Still there?

Boston. R: I am still here went to check who we can get to activate faster

Me: Okay thank you. Just confirming

Boston. R: You have been disconnected due to a long period of inactivity, please feel free to log on again should you have further queries *

Thank you for contacting the Live Chat team :) You can also visit our new feature "Answers" @ http://answers.afrihost.com which has a collection of FAQ :)"

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Chat closed by the operator. Chat has ended.

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Boston. R

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Chat ID: ********** 56m8