Fixed Wireless Huawei B618 Fixed Wireless LTE

I bought this device on 29/11/2017. The courier company phoned me and I gave them my work address and said that I am only working until 1’o clock i. The afternoon. On the 4th of December @ 9:36 I received an sms from the courier: Good day.Your LTE- Advanced order will be delivered on or before Wed, 6 Dec between 9am and 5pm. Dont forget your valid ID Document and Proof of Residence for RICA verification :-). On this day I worked untill 2 and my colleagues was at the office until 4. No sing and no phone call from the courier. On the 5th I received the same sms. On the 6th @ 6:11I receide this sms from the courier: Good day. Unfortunately, we could not reach you and therefore were unable to deliver your LTE-Advance order. Please contact Afrihost on ********** to stop your order from being cancelled.Order No. 30844. The same message on the 7th also. On the 7 I phoned Afrihost and they gave me the number dor the courier company, after numerous attemps rhey never answered their phones. I called Afrihost again and then they also tried. They said to me I am not the only one struggling with the couriers. On the 8 th Ram couriers contacted me, they will deliver on the Friday before 1. I was at rhe office until 2. At 3 they arrived where they found only the deivers at the office. But no one phoned me so I could fo back to the office. And feom there on the problem started getting even worse. I phoned Afrihost and said I will collect my device but they said I cant. It was backwards and forth all the time. On the 13th I went on leave, on the 14t I phoned them and speak to them again about kh device and said they must deliver at my hime address, now this will take another week cause I changed the address. Ont he 14th I receive this mail from Afrihost: Good day

Client with Afrihost Aletta Pieters would like her order not to be canceled. Please do not cancel this order.

Courier Reference: AFRH24668

Please attempt one more delivery and contact Aletta Pieters on ********** 557 an hour before arrival.

Please tell the couriers to arrive and wait until the order is collected.

Only deliver between the hours noted in the sms (7am-5pm) not sooner and not later as this is inconvenient and unacceptable.

I have also copied the client in this email so that we have the primary contact person as well as the ISP so that we can make immediate changes.

Thank you and take care.

I never heard from anybody that was cc in the mail. So yesterday I phoned and speak to Kabelo, he said I must cancel the order so they can refund me and then I must place a new order. I said to him I will jot do it the I lose out ont he deal I paid for on the 29th of November. No but he must speak to someone first. I said to him he can call me back I can no longer waiste my money holding so he can speak to someone, this was after I was holding for 15 min already. I said to hum he can call me back. i am still waiting for him to call me back, and still waiting for my device I paid R999 for.