Fixed LTE Bad Technical Service

My family has been with Afrihost for more than 10 years. I am sad to be forced to use this method of getting a complaint through. Due the Covid-19 pandemic I, like many other South-Africans, rely on our internet access to work from home. If we do not have this access we do not get paid.

My fixed LTE through MTN has been off for the past 24 hours. I have tried to phone in to get assistance. After spending more than 30 minutes on the phone the consultant answered and we struggled for another 30 minutes with no luck in restoring access. The router shows full signal but the red light indicates not connection to the internet although I have full coverage. The consultant asked if he could phone me back once I have installed a desktop share app. He never phoned back. As I am typing this I am again waiting in a never ending que to get service.

I hope Afrihosts service increase dramatically otherwise I will be forced to remove all my products including those of my family and move to a new service provider.