Fixed LTE

Fixed LTE All has been going well until I had no internet connection for over a week. I was told that there’s a problem with MTN as it kept on saying I am connected outside of specific range. This is a message from one of the consultants “ The package shows suspended as its reflects its been moved 228.2Km from the usage location.

No issue was likely the local tower restarted and GPS co-odinates changed, it has been happening and MTN are working to make sure it does not happen again.”

I was connected for 20 minutes and disconnected again. I was told a manager would contact me, 2 weeks later my issue has not been resolved.

I work from home and this has been a huge inconvenience. I opted to cancel and am told I’ll have to pay for this current month of which the WiFi has not been working since last month and request to cancel has been made last month as well.

I fail to understand why I have to be the one paying if I’m not receiving the service.

Communication has been made several times and nothing has been solved. WhatsApp conversations are available on request.