DC
Dylan C
1 reviews | Active since Jan 2013
16 Jul 2015, 07:22
Finally Done
So I have been with Afrihost for 3 years know having ordered multiple products from them from ADSL lines, Capped Data packages to Uncapped Data packages and I can honestly say that I have had enough.<br> <br> I have cancelled my Uncapped data package and I am in the process of moving my adsl lines to a different ISP.<br> <br> I have looked through my account now and there are in excess of 20 support tickets - this is excluding the once a month that I have to call in because of bad network quality, billing issues and errors on the line. With the excuse always being generic.<br> <br> SPEEDS: So I have complained about speeds on multiple occasions to the point that i was drafting a report to ICASA but unfortunately this got nowhere. My speeds were terrible, with downloading sometime stuck at 0.2Kbps. I also mainly stream and the streaming speed was also terrible, with me loading a movie for at least 30 minutes before I can start watching it.<br> <br> This was a tough choice to make but after reading similar complaints and the latest BEST ADSL ISP broadband report I know I have made the right choice. Afrihost is now 7th - that is just above telkom and Mweb.<br> <br> I have also had trouble cancelling!
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Afrihost.com's replyOfficial
16 Jul 2015, 14:50Hello dmclarke,
We are very sorry to hear about your ongoing issues regarding poor speeds and service - we are sad to see that you are cancelling your services with us.
It is no secret that we have been experiencing some network issues recently which we are busy tackling with our full resources and we are in the process of creating a brand new network with amazing functionality.
Please send us a mail at *** if there is anything else we can help you with, or if you are interested in learning about or testing our new network.
Kind regards,
The Afrihost Team
We are very sorry to hear about your ongoing issues regarding poor speeds and service - we are sad to see that you are cancelling your services with us.
It is no secret that we have been experiencing some network issues recently which we are busy tackling with our full resources and we are in the process of creating a brand new network with amazing functionality.
Please send us a mail at *** if there is anything else we can help you with, or if you are interested in learning about or testing our new network.
Kind regards,
The Afrihost Team
Best regards,
Afrihost.com's reply16 Jul 2015, 14:50
Official
Hello dmclarke,
We are very sorry to hear about your ongoing issues regarding poor speeds and service - we are sad to see that you are cancelling your services with us.
It is no secret that we have been experiencing some network issues recently which we are busy tackling with our full resources and we are in the process of creating a brand new network with amazing functionality.
Please send us a mail at *** if there is anything else we can help you with, or if you are interested in learning about or testing our new network.
Kind regards,
The Afrihost Team
We are very sorry to hear about your ongoing issues regarding poor speeds and service - we are sad to see that you are cancelling your services with us.
It is no secret that we have been experiencing some network issues recently which we are busy tackling with our full resources and we are in the process of creating a brand new network with amazing functionality.
Please send us a mail at *** if there is anything else we can help you with, or if you are interested in learning about or testing our new network.
Kind regards,
The Afrihost Team
Best regards,