Fibre to the Home
<p>I placed an order with Afrihost on 7th July 2017. 8 weeks on and I still do not have service.</p> <p>I have called Openserve directly and they had not received an order from Afrihost for the installation.</p> <p>I have spoken to numerous agents at Afrihost, with a promise of a call back on the progress, to date just an email to which I cannot repy to.</p> <p>ISP's are making promises on delivery timelines just to acquire customers. this is unacceptable.</p> <p>ISP's need to revisit agreements and SLA's they have with Fibre vendors, and deliver on that to customers. </p> <p> </p> <p> </p>
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Replies (1)'s updateReviewer Update
18 Aug 2017, 12:57Since logging this review of services received from Afrihost. Nothing has improved or changed. To date i have not received service. No one in this organization can give me any answers nor an indication as to when i will get service. However they already debited my account for pro-rata services for last month. No one calls back. Reply and responses to emails is very poor.
's update18 Aug 2017, 12:57
Reviewer Update
Since logging this review of services received from Afrihost. Nothing has improved or changed. To date i have not received service. No one in this organization can give me any answers nor an indication as to when i will get service. However they already debited my account for pro-rata services for last month. No one calls back. Reply and responses to emails is very poor.