Fibre throttling 200mbps to zero

I have a 500/200 fibre line with afrihost. I use the line to make backups to a backup provider. I am a videographer and large files are created at a time 300GB to 600GB. Afrihost has been throttling my fibre line to the point where it cannot upload to the backup service. When I change the internet connection to LTE or Telkom fibre, it works again.

I have been an Afrihost customer for a while now, but their service has really degraded. From slow website hosting to fibre throttling and support that cannot/does not want to resolve the issue.

I have reported this to them in the past by they push the blame elsewhere. Just be honest, tell me that I am uploading too much so that I know what the limits of my package are. Don't say the fibre is unlimited when it is not. I fulfil my end by paying on time, every month. Please fulfil yours.

If they cannot resolve the issue (throttling) this time then maybe our time together was good, at least while it lasted.

I guess things have changed at Afrihost over the years.

I miss the old Afrihost.