Fibre Technician negligence

Hi, I moved to a new house and was told my fibre would be installed yesterday. They arrived and incorrectly installed from the house next door, so, no internet. I asked them to come again, but their excuse now is that they do not have long enough cables, I will now have to wait another day.

The technician is ignoring my messages en Afrihost is "So sorry to hear that".

It is not my mistake that they installed the cable from the wrong address. I could have been connected had it not been due to gross negligence.

I am losing money now as I need to use mobile data in order to work.

The technician refuses to provide me an escalation number as well. Now, I'm absolutely stuck as literally NO ONE responsible can or wants to help for a service I pay for.

I am considering cancelling my service with Afrihost.