Fibre support u.s.e.l.e.s.s

Afrihost,

1) my fibre has been down since Thursday 5 October 2017. 2) I have been trying to make contact with your call centre since then but to no avail. The automated system often places me at number 52 or 53 in the que, then after waiting 30min on the phone somebody finally answers. After i explain the issue with my fibre, the person immediately transfer mt to the "fibre department" whereby i am once again left waiting or cut off. 3) I have tried to contact your support center on 22 separate occasions (i'ved counted!) since thursday. 4) I have sent two emails to support and the responses were insufficient and inconsistent. 5) You guys are obviouslly understaffed and cannot support the number of clients you have. This needs to be resolved.

PLEASE PROVIDE FEEDBACK URGENTLY