Fibre Relocation Delay

Afrihost’s handling of my fibre relocation has been extremely disappointing. The relocation was requested in advance with the intention for it to be completed by 01 August. While the fibre at the old address was deactivated on time, the service at the new address is still not active — and it’s now been several days without internet.

I was informed that the ONT serial number "does not exist" in Openserve's system, and only after following up repeatedly was I told a technician has been scheduled for 11 August. That’s far too long to wait for a relocation. A brand-new line installation often takes less time than this, which is unacceptable considering this is just a migration.

This lack of urgency, poor communication, and the delay in providing a resolution has disrupted my work and daily responsibilities. I expected much better service, especially when the downtime could have been avoided with proper planning and prioritisation.