Fibre order placed 2 weeks late

I ordered a Fibre line and was told that Openserve would contact me with regard to installation. After 2 weeks of no contact, I contacted support. I was then notified that the order with Openserve had not been placed and that it had only been placed now. Now I have to wait for an additional 2-3 weeks through no fault of my own after being without connectivity for 2 weeks for absolutely no reason. I already regret my decision to go with Afrihost. I was also told that they cannot speed up the process or prioritize my order in any way to rectify their mistake. I am extremely unhappy with the shocking service.