Fibre not activated

On Friday (1 June) my fibre with Vumatel was installed and after providing my object number on Afrihost client zone my internet didn’t work. The Afrihost system tells them my line is already active - and it isn't.

1. I spoke to technical support and after some troubleshooting they said it will work after 30-60 minutes after which they will phone me to confirm. They never called back.

2. Later that day I tried the WhatsApp support and was told that my line was in “deployment” and that they’ll log a ticket with Vumatel and it should be fixed in 24 hours. It wasn’t and no one gave me any other feedback and I don’t know if the ticket was really logged.

3. On Sunday (3 June) I spoke to technical support again. They took me through steps to activate my package from scratch on the Vumatel shopfront. They then approved it on their side on the Vumatel portal, but it still didn’t work. They committed to phoning me back after 20 minutes and it should be fine by then. They didn’t phone back.

Now I still don’t have any working internet on my fibre connection and I don’t have any idea that action will be taken to fix this.