FIBRE nightmare experience

A Nightmare. Not going to sugarcoat anything about my experience. I started a very smooth relationship with Afrihost using the LTE package many years ago until recently I switched to Fibre that's gone completely abusive. Having my line to work has confused many consultants that seem to know nothing or little about my line to a point where I found myself becoming an IT Technician and the master of troubleshooting everything regarding my lines activation instead. This was daunting, still is, that my line can't be resolved since the 18th of August; up until I had to suggest that perhaps they should be checking if the previous tenant has an account with Afrihost under my apartment unit, and VIOLA! there's the problem, but now I have to play sitting duck until they get to fix this issue. It's a bit difficult to switch to another ISP since this building only works through Afrihost. If it wasn't the case, I wouldn't have allowed myself to go through this terrible experience. Would I ever recommend Afrihost to anyone? -HA! NO!