Fibre Nightmare

This review applies to the above, Vumatel/Openserve etc.

We signed up for fibre with Vuma reach on the 12/10/2020 and made payment on the 20/10/2020. Openserve contacted us on the 24/10/2020 to say we've given the incorrect address (Mitchells Plein vs Lotus River) for anyone who has used the app, you enter your address which then comes up below in map formation, unless you've never used something like this or an Uber app, maybe you could make the error, but then there's the constant reminder throughout as you confirm the details you have entered. So with the contact made, I confirm our address with a whatsapp pin.

I have followed up telephonically daily, until I spoke to an agent on the 4th who advised non of my previous calls were logged, (I had spent tons of time on calls, waiting as they try reaching Openserve to give me feedback) always the same.

I think the insult to injury was that as per feedback 07/11/20, this query is still pending with Vumatel. FOR WHAT????

The worst part, is thinking about cancellation and the nightmare that will bring.

Seriously annoyed and awaiting an installation van!