Fibre Migration and Router Setup Pendning for a Month

Good day

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Please note that it has now been 5 days since any response received from Afrihost with regards to my fibre router config/setup.

The last response was that Afrihost contacted Vumatel to acquire a new object number for my address.

Surely 5 days is over enough time for this process.

Can someone please advise what is the status.

Its a frustrating experience to work from home with my current adsl line and this is why I decided to migrate to Afrihost fibre.

I cancelled my previous fibre order with a different ISP because of slow service, but now Afrihost is delivering worse customer service.

I have been a loyal client for over 7 years and to date this my worst experience yet.

What more must I do to get my service activated?

How can a fibre migration be pending for almost a full month...

Do you think this is fair towards me as a loyal paying customer?

Please contact me on *** to resolve ASAP!!!

Regards Byron