Fibre Line Woes

I signed up for a 10meg fibre line with Afrihost after getting sick of Telkom’s ADSL service. The sign up process was extremely slick and professional. I was told 9 weeks to get the line installed by TT Connect, which was fine with me. 3 weeks after signing up the line was in and I had all the hardware connected. Now the service took a turn for the worse. I have no internet connection and no one from Afrihost seems willing or able to help me get it sorted, they just blame TT Connect or say the activation process is slow. I have spent over 120 minutes waiting to speak to tech support with zero luck. I have also had to pay for this poor show. Not happy at all