Fibre Line Still Active Under Previous Tenant – Urgent Assistance Required

I am currently a Webafrica customer at a new address in Sea Point. The previous tenant at this apartment was with Afrihost. Although she moved out at the beginning of the year and cancelled her fibre line, Afrihost has not issued a cancellation confirmation for her service.

As a result, Octotel is still reflecting the line as active under Afrihost, which is preventing my Webafrica connection from being activated. Octotel has confirmed that the cancellation is not reflecting on their system from Afrihost’s side. Notably, the previous tenant is still being billed by Afrihost despite having cancelled the service.

Despite repeated attempts, Afrihost has refused to provide the required cancellation confirmation to the previous tenant. Instead, they have imp**** that the only way for me to gain internet access is to join Afrihost. This is unacceptable and places undue pressure on a new tenant who is not their customer.

This situation has made what should be a straightforward fibre activation unnecessarily difficult. I work from home and require a reliable internet connection, and it is unreasonable that this matter remains unresolved.

I would appreciate urgent assistance in resolving this matter.