Fibre line out - no response

Our fibre line has been out since 24 January 2018 (around 09:30). Since then I've raised the issue via their (1) online support, (2) call centre, (3) DM on Twitter, (4) Twitter. To this date, there is still no action, the only response I got was "We will attend to it". On DM Twitter was the worst of all, there was simply no response.

Why should I pay for a service that I cannot use? Today is the 5th day out of network. I would like to see Afrihost attend to this matter urgently without any further delay.

My expectations: 1) send a qualified technician to be onsite to resolve the issue on Monday (29 January 2018). Because this outage is simply not acceptable. 2) Refund me for the duration of network outage. It is not fair for any customers to pay for services they cannot use.