Fibre line not fixed disconnected after request for upgrade

<p>I wanted to upgrade my Fibre package from uncapped 10mbps to a capped 100mbps 200gb data package but I got an error message saying "Oops you have a Pending package change" this was due to an earlier request made a month ago to upgrade to 20mbps which was not done. I was subsequently told the Fibre department will enquire with Telkom what's causing the delay for the upgrade. Then all of a sudden my line stopped working on 27 May 2017 and despite calling Afrihost daily to follow up I was always told the Fibre department will enquire with Telkom why my line is no longer working 5 days later ancouting. Afrihost now wants to invoice me for June 2017 for a line that does not work and which they failed to fix. This is unacceptable and ridiculous service from a company that claims to be a leader. If Afrhost can fix and upgrade my line as a matter of urgency I will appropriate it if not I will move to another ISP </p>