Fibre Line not activated

Good day

Im really not happy with your service at all. Firstly you cancelled my Fibre line as you failed to change my banking details with me spent the whole day with you guys on the phone and on WhatsApp trying to update my details but system failed then later you decided to cancel my line without even notifying me. When I called I was told I have to create a new order which I did on the 3rd and payment was also made and got the order number ref OVR-*** then I was told my line should be active within 24-72 hrs everytime I made a follow up I was told to wait it's still within tat time till I contacted Vuma and the technician called me back also sent me email advising me that he is unable to activate my line as my ISP which is Afrihost did not accept the activation order.

I tried numerous times yesterday to contact Afrihost via WhatsApp I was told the same thing we are escalating the problem is with Vuma. No one wants to take ownership for this whole mess that has been created. I have even lost a lot of revenue due to this bad service of you guys. In the morning today I was told it has been escalated my line will be active by 12 pm still I have no internet. I'm so fade up as this is very frustrating and I think right the best thing is to just cancel this order with you guys and leave you Afrihost as you have failed me as my ISP.

I cannot suffer like this just for activation of a Fibre line that is already there it's not like the technician have to come and install an new something that last year when this line was installed it was more quicker than this whole thing.

I'm really tired of experiencing bad service all the time with Afrihost if it's not your rude agents then it's this wow really I think I have heard enough now.

SN: ***3BED90EAC

If my line is not activated my 4pm today I will cancel this order as I'm fed up of this **** service