Fibre Line not activated

Worst service ever. Installation was done 2 weeks ago by vumatel, just awaiting activation outside my house. Does it really take 2 weeks to activate a box outside my house!? When you contact them all they tell you is we apologize for the inconvenience caused. They can't do anything but say they will escalate it with Vumatel. They don't give you any contact with vumatel as they only communicate with them through a "portal" My order was placed on the 14th of January. 5th of March and I still don't have fibre.