Fibre line not activated

Hi there, URGENT ******

In five and a half years I have never felt the need to complain about afrihost. Now unfortunately I do. Please log this as a complaint.

For three days I have been trying to activate my fibre line. I’ve called and emailed everyday. Yesterday I was told afrihost need to activate my line on your end and that the fibre team would be asked to do so today.

I emailed support 4 times today reminding them to get this done.. tonight I call in to support only to be told the fibre team only saw the request this afternoon and it hasn’t been done.

I’m then told sorry there’s nothing that can be done. I must call again tomorrow. This is costing me time and phone bills and getting me nowhere and I still have no fibre.

Pls advise how afrihost plans to resolve this issue and complaint? I have been a loyal client for five years and stuck with you through your server migration. This is not how you treat a loyal customer.

Patrick