Fibre line down - compensation

My Fibre line was cancelled by their systems accidentally (email received confirming this) - I was without internet for 2 days and thus could not work (lost to days of work meaning no work no pay) - eventually on Saturday afternoon, my line was activated again - I then requested a call back to gain compensation for this and each day since sunday I've been sending an email (today being the 3rd email) but there doesn't seem to be a reply or a call for this compensation