CVdB
Charlder Van der Berg
1 reviews | Active since Apr 2012
07 Aug 2020, 14:52
fibre line
I've been struggling for 2 days to get my fibre line live. I left call backs but no call backs for 2 days...
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Replies (1)CVdB
Charlder Van der Berg's updateReviewer Update
10 Aug 2020, 11:48I signup my parents (pensioners) for fibre with Afrihost at the end of the 2019. Due to Corona installation was delayed. In 2020 Afrihost sms me asking if I still want Fibre. I rep****, dont cancel I will wait. Afrihost emailed me again in my asking if I want to cancel. I rep**** with "Dont cancel. Still waiting on installation of fibre." Later I received a email that the will cancel my application. I contacted them to find out what is going on. They told sorry they will fix the problem. Now they send me a invoice for this month. Fibre was installed. But tell told me that when they reinstated my application the free 2 month of fibre end. I told them that I never requested cancellation... That is it they want parents to pay... I forwarded the email to them where I state do not cancel application.
CVdB
Charlder Van der Berg's update10 Aug 2020, 11:48
Reviewer Update
I signup my parents (pensioners) for fibre with Afrihost at the end of the 2019. Due to Corona installation was delayed. In 2020 Afrihost sms me asking if I still want Fibre. I rep****, dont cancel I will wait. Afrihost emailed me again in my asking if I want to cancel. I rep**** with "Dont cancel. Still waiting on installation of fibre." Later I received a email that the will cancel my application. I contacted them to find out what is going on. They told sorry they will fix the problem. Now they send me a invoice for this month. Fibre was installed. But tell told me that when they reinstated my application the free 2 month of fibre end. I told them that I never requested cancellation... That is it they want parents to pay... I forwarded the email to them where I state do not cancel application.