Fibre isnt a cereal its a livelihood for some

I have recently switched over to Afrihost from Vodacom. I have a 25mb x 25mb fibre line.

Everytime we load shed my internet doesn't come back on. I can do whatever I want. Reboot wait reboot wait reboot wait for as long as I want but nothing.

So everytime I have to either whatsapp or phone Afrihost support to get it fixed. It takes anything from 1 hour to 3 hours for them to get me connected.

Everytime I have to go through the whole story and do what they ask with switching off, unplugging, connecting to the ONT, resetting this that and the next thing until it works.

I work from home and this is really unacceptable. My money is good right? Shouldn't your service be the same?

I need a permanent solution to this issue or my money back and the cost of having to move to a better service provider.

Sorry Vodacom I thought your service was bad but I regret leaving you for what I have to put up with at Afrihost.