Fibre installation status

I have asked multiple times on web chat for feedback regarding the status of my fibre order - always with a promise to get back to me. On Monday (2017/08/14) I logged a support request (Ticket# VOO- ********** 6) where the agent advised that the matter has been urgently escalated to your Fibre department. Since then I have had no feedback and no response to my further emails. My question - how do I get a reaction from your support and more importantly who do I need to bribe to get my fibre installed?