Fibre installation - Lack of service

We have received the WORST service from Afrihost. Firstly, they claim on their website to have a one week installation period. This is very far from the truth. We have battled for almost 2 weeks to get the actual installation done at our new house and now that it has finally been installed, we have been trying to get the connection sorted for over a week with NOT ONE person actually getting back to us with any feedback or report. Every day we spend countless amounts of hours on the phone (I am sure Afrihost will not refund this lost time or monies spent on phone calls) trying to get answers. Every day we get told that the matter is being escalated to a services manager or a technical manager and that we will receive a phone call with a report. To date not one call has been received back. Then the matter is being escalated to Openserve (the service provider). No report back or phone calls. The router was delivered to our new house before we even moved in and the R249 deducted from our bank account (they advertise free router, free installation etc.). My husband and I both work from home due to the current pandemic and our children as attending online schooling as well. We are spending in excess of 5GB of data a day trying to keep everyone in the house connected via cellphones, because we don't have a fibre installation (Thank you Afrihost and Openserve). Who will refund me for all the lost monies due to the incompetencies and lack of service??? Surely not Afrihost or Openserve. Today we have finally been promised that a technician will be here at 12:00 to finalise the installation and connection, however we are not hopeful that this will actually come to fruition. The frustration comes with speaking to a different consultant every single day as they work from home (I am so glad that they are able to, because I sure can't).