Fibre Installation

Hi there,

I purchased the Fibre deal from Afrihost on the 5th of October .

Afrihost sent me the Wifi Router as advertised.

I however have an issue with Openserver that was meant to do the fibre installation at my premises .

Openserve called me on the 8th of October to schedule an appointment ( Ref no : ********** 95) but for some reason they have a wrong address for my premises . ( I have no idea as to why they got my address wrong on their system)

Anyways, I gave them the correct address and the agent I spoke to said she won't be able to proceed with the appointment as they first needed to correct the wrong address. She said the department that will correct the wrong address was only back In the office the following Monday and that they will call me back as soon as the address has been updated.

After various calls to Afrihost support line, Afrihost confirmed that the address has been changed on Openserver system . It’s been 10days after and no one has called me back to advise on when the installation will be done.

I have been left with no internet in my home and this very frustrating and unacceptable.

Can someone please take this up and have my fibre installation installed ASAP.

I am tired of waiting another day