Fibre Instalation

I have paced my Fibre installation at 34 Aero Road with Afrihost on 31 March 2021.

I received my router 13 MAy 2021.

Since then I have been struggling to get my Fibre installed at my property. Afrihost is not assisting my in resolving the problem which resulted in me running around trying to resolve the issue and rectify an order which I did not place.

One of you managers Larnell Mann attempted to assist and I provided him with my POA but to no avail. after three attempts Larnell did not even have the desency to answer my mails back or to follow up in the rectification on my problem.

All Afrihost is good for now is to send me mails indicated the problem has been escalated to who I do not know and nobody is coming back to me and none of these people to whom it has been escalated has contacted me and that I should cancel the existing order on my address with another ISP which I can not do as it is not on my profile.

Surely Afrihost as my preferred ISP should assist in resolving the matter and get my Fiber installed.

Is it possible or in someone grasp at Afrihost to assist me.

Kind Regards CJ