Fibre - Horrible Customer Service - I'm Disgusted

Three weeks after the Vuma installation was done i was still trying to get afrihost to sort out an issue i was having with activation. Then at one point my emails started being ignored and there is a minimum of a 20min wait on the phone lines if i want to speak to someone who in turn still can't help me or sort the problem out. I then threatened to cancel the service and rather use CellC. A week later I made true on my promise and cancelled my Afrihost fibre only to receive a notification that I will be charged R940 for cancelling my service. I rep**** immediately saying I will not pay this as it is due to their shortcomings that I need to cancel my service. I need internet at the home and if Afrihost doesn't want to supply it someone else will. But today I got a notice to say that they once again ignored my mails and debited my account anyway. I am now fuming. But guess what, if I call now I would need to stay on hold for 20 - 40 min (at my cost) for anyone to answer the phone and then say they can't assist me, then transfer my call where I would have to stay on hold again for goodness knows how long.

Afrihost, just admit that you bit off more than you can chew and give me my money back.