Fibre False Advertising

<p>Afrihost sent me a mail stating that fibre was now available in my area. i did my research and decided that based on the package they were offering it was more beneficial and cost effective for me to go onto fibre. so i app**** for it they did inform me at that time that usually it would take up to 4weeks for it to be installed which i understood. at the same time of applying for the fibre line i sent through application to cancel my telkom ADSL line i currently had. 3 weeks have gone by and i received a call from Telkom confirming the cancellation of my ADSL line which i did confirm. i had not heard anything from afrihost with regards to the installation of my fibre so i decided to give them a call today 03/04/2017 to follow up on the progress which they now informed me that actually fibre is not available in my area yet. I am now in situation where im going to be stuck without internet as it is too late to stop the camcelation of my ADSL line with telkom. to me this is pathetic service from Afrihosts part and false advertising as how can they initially send me notification that fibre is available in my area just to let me know 3 weeks down the line that in actual fact it isnt available as yet. and the worst part is that i the customer had to be the one to follow up with them not once did they pick up the phone or send me a mail to say excuse me sir we see you have app**** for a fibre line we actually have no service providers in your area but will advise you as soon as there is. They even delivered the modem that came with the package they were offering which made me think everything was on track and fine. I dont understand how an established company such as Afrihost can get this sort of service totally *****ed up! I would totally not recomend ANYONE to use afrihost as a service provider as clearly they just feed you lies in order to secure a sale.</p>