Fibre disconnected after 7 months and Afrihost is unable to connect it again

I transferred my Fibre from WebAfrica to Afrihost, but Afrihost never transferred the line. When WebAfrica suspended the line, Afrihost was unable to provide the service I've been paying them to deliver. After two weeks, the only response I get is that the matter was escalated... This was a big mistake moving the service to Afrihost!