Fibre Disaster

App**** for fibre on the 11th of June 2024, paid for the installation only to have a constant back and forth for nearly a month, send and resend proof of adress 4 times and it not being sent and then just to be told Frogfoot cannot help me due to living in a multiple dwelling unit. App**** with a different provider also using Frogfoot only to have fibre installed with in a week and a half. Contacted to cancel with Afrihost only to be charged R999 for cancelling! After paying a R1300 for an installation that never happend! Was promised I would get a refund on installion amount within 7 - 14 days. This was on the 3rd of July. Upon following up today about my money I was told by a consultant, after confirming with 3 others at the beginning of July it was done, it would only be done today and I had to wait ANOTHER 7 - 14 working days! Utter disaster!