FIBRE CANCELLED WITHOUT KNOWLEDGE! TWO TIMES!!!

I am absolutely exhausted and beyond angry and this is MY LAST RESORT.

I placed an order on the 1st September with Afrihost. I received a message on the 5th stating my fibre would be processed by openserve in 1-2 working days. On Wednesday (the 3rd working day) I contacted both Afrihost and Openserve and somehow my order had been CANCELLED without ANYONE TELLING ME. I spoke to a woman on Friday with Afrihost who placed a brand new order for me. I am told by Openserve now again today, the 14th September that this new order is being cancelled AGAIN because there is "no fibre coverage in the area" which is absolute NONSENSE.

I am beyond sick and tired of this absolute bull. Saying I have no fibre coverage is absolute nonsense. There is a FIBRE LINE IN MY HOUSE THAT OPENSERVE CANNOT FIND THE B NUMBER FOR!!!! I HAVE BEEN SENT THE ROUTER BY AFRIHOST AND PAID!!! AFRIHOST HAS PLACED ME ON THEIR DEBIT ORDER SYSTEM!!! Sort this out now for me please!!!! I keep getting told that my enquiries are being escalated and I hear nothing. I want openserve NOW!! I keep messaging Afrihost and Openserve and no one responds to my emails. I keep getting told my enquiries are being "escalated" but I have phoned Openserve about 5 times now and messaged Afrihost on their whatsapp 5 times and NO ESCALATION HAPPENS. Afrihost is useless in helping with my enquiries and have done nothing to help me nor have I had correspondence on this matter. I have had to phone Openserve myself 5 times too many.