Fiber Down for 5 day already no feedback

I am highly discussed in the way afrihost handles their fault logs. no one EVER gets back to me, i have spoken to numerous agents all promising me to follow up and give me feedback regarding the so call "break in fiber" issue. which seemingly is NOT being attended to by @openserve which is highly disruptive to my business. Ive had to use my mobile data to carry on with my work. This is seriously ridiculous and unfortunately although it seems the error is on the "as usual" telkom side of things , my contract is with afrihost and just blatantly ignoring me and never giving my any update as to what is going on is seriously unprofessional.