Feedback on logged issues

I used to log issues with support team and would get a log number and response quickly. I logged an issue on the 18-May-2015 at 1.28pm about the Email Signature, even today I am still waiting for the call number and response or feedback.<br> <br> On the 02-June-2015 at 9.35pm I logged another issue on Replying and Forwarding Email, still no response or call number. Not even sure if the [Email Removed] team has received the mail.<br> <br> I dumped Jetweb for Afrihost, but it looks like the new owners are pushing me back to Jetweb. Firstly it was network outages and now its poor service delivery...