Feedback nightmare & Bad Service

My story starts way back in Feb 2020. When the cell c bundle got canceled and i was for to migrate my fixed wireless to a Telkom package. On the 27 Feb 2020 i did the migration and so my nightmare started. After days of requesting call back and following up regarding the delivery of this sim to conclude my migration. I was told on the 5 March 2020 that my account was in arrears and the sim would not be dispatch until my account is up to date. Which i understand but why did it take them more then 4 days to figure this out. Bare in mind by this time i was debited for the month of March already. Got my sim only on the 31th of March 2020 and it was inactivate. Which in term meant i was billed for March and i had no access to this package. On the 1 & 2 of April 2020 i logged a call for the activation of the sim and was promised feedback later on. Internal Ticket: TTF-***7. I once promised feedback that i never received. Once again i logged a support call for help on the 12th of April 2020. After a while of troubleshooting we discover that the i was unable to check my balance and my sim was still not activated and promised once again feedback and a call by a supervisor which i am still waiting for till today. Ticket numbers: VRV-***6 & BBD-***9. I followed up today again and all i was told still no feedback and i'm still waiting for a supervisor to call. I feel i have only be patient and understanding but this is ridiculous and totally unacceptable. When i asked the last consultant about my lost of earnings as i use this package for my work she just ended the chat. Well that just the cherry on the cake. That's just freaking beautiful for your support agents to just end chats/calls on the fly wow.