FED UP

I'm so frustrated with with Vuma and Afrihost, on the 26th of July I requested a migration since I was moving and everything was done however I kept on getting emails that the activation failed and the Vuma techs would need to manually activate. On the 6th of August a Vuma tech came to my place to change the fibre box which he did successfully and requested head office to provision it, that was done but it was connected to Mweb instead of Afrihost. I spoke to Ricardo from Afrihost who tried to assist me by sending through my POA to Vuma on the 7th but still no feedback yet. Now it's the 9th of the August I have no wifi and no feedback regarding the status of my query from Afrihost, I have spoken to countless people from Afrihost and most of them have given me a generic response. I don't understand why Afrihost would rent lines from Vuma since the service at Vuma is appalling, I need this matter to be resolved TODAY because when you debit my account you don't miss a day however when it comes to the urgency of solving my issue then you have to wait for Vuma. By the way the tech who came to change the fibre box is Owen and I need him to explain what the hell happened on Friday when he requested a provision also I want a credit note for the days that I have not used the wifi!!!